Frequently Asked Questions
Everything you need to know about our industrial flow control solutions.
What quality standards do your valves and fittings adhere to?
All Flocon products are manufactured to meet or exceed international standards, including ANSI, ASME, API, and DIN, ensuring reliability in high-pressure and high-temperature environments.
Do you provide Material Test Reports (MTRs) with orders?
Yes, we provide full traceability for our products. Material Test Reports (MTRs) and Certificates of Conformance can be provided upon request at the time of purchase.
What is the typical lead time for large industrial orders?
Standard stock items typically ship within 2-3 business days. For bulk orders or custom-fabricated piping components, lead times generally range from 2 to 6 weeks depending on the project scope.
Do you offer international shipping for heavy industrial components?
We offer worldwide shipping via sea and air freight. Our logistics team handles all necessary documentation and crating to ensure your heavy-duty fittings arrive safely at their destination.
What is your return policy for incorrectly ordered specifications?
Unused items in their original condition may be returned within 30 days of delivery, subject to a standard restocking fee. Please note that custom-cut pipes or modified valves are non-returnable.
Can I request a quote for bulk wholesale pricing?
Absolutely. For large-scale infrastructure projects or wholesale inquiries, please contact our sales department directly to receive a customized volume-based discount.